A company’s most precious asset is its customers. The most efficient strategy to boost sales volume is to provide a great shopping experience that encourages customers to return and suggest the store or brand to their friends or on social media. Brands must go to great lengths to satisfy customers so that they will return to them.
There are numerous factors that help companies achieve their objectives. Customer care is the most important thing to consider, apart from product creation, promotion, sales, and distribution. In a nutshell, consumer satisfaction is linked to corporate growth. Poor after-sales care is one of the top reasons why customers never return to a physical or online store.
What is after-sales service, and what does it entail?
Any help provided to a customer after they have purchased a product is known as “after-sales service” or “after-sales assistance.” A store, a manufacturer, or a third-party customer service may provide after-sales service. For many companies, after-sale support can be just as important as the initial transaction. It is an important aspect of sales management that should not be overlooked.
Haier customer care is simple, straightforward, and accessible now thanks to the OneDios app for Android and iOS, as well as a dynamic website. You don’t need to call the Haier customer care number any longer. OneDios is a one-stop shop where customers can simply raise a service call for any after sales services like installation or service-related concern for any Haier product.
Despite this, it continues to receive inadequate attention. Let’s look at some of the reasons why after-sales service is vital and how it influences a company’s growth.
Listed below are a few factors to consider:
1. It helps in retaining customers
Customer retention refers to the practise of persuading existing customers to continue purchasing the company’s goods. It’s the most efficient method for generating leads and cultivating long-term client relationships.
2. Recommendations
Customers that are pleased with your after-sales service will often praise your brand among their friends, relatives, and colleagues. This form of marketing is both free and powerful. They bring in new clients for the business. This also increases the likelihood of repurchase.
If a consumer is somewhat happy with the goods but not highly thrilled with the service, he will not hesitate to buy another product.
3. Reduce Negative Publicity
A single dissatisfied client can have a negative impact on a company’s image. It has the potential to cause a drop in overall sales. As a result, it’s critical to comprehend the customer’s issue and provide answers.
4. Employees become self-motivated
When customers are delighted, employees are more willing to go above and beyond. It simply encourages them to work harder. Because recognition is more valuable than monetary awards, companies must understand and respect their employees’ contributions.
5. Customer satisfaction improves
Taking excellent care of your consumers after they’ve purchased a product ensures that they are happy with their purchase. Many companies, including Haier customer care, have partnered with OneDios to provide a more efficient and pleasant customer care experience.
6. New product and service promotion
When a consumer purchases a product, you can inform them of additional services such as AMC, extended warranty, or the introduction of a new service. As a result, your after-sales service can transform into a pre-sales process. This provides a beneficial experience for your clients as well as increased earnings for your company. A customer can buy extended warranties and service plans to provide your appliances and products with comprehensive protection.
Customers can purchase extended warranties and service plans using the OneDios app to get comprehensive protection for their devices and products.